CONTACT US

 

We're always so happy to assist, so please do not hesitate to contact us with any queies you may have.

 

If you see a particular style but not in the print you'd like, again please don't hesitate to get in contact to discuss the possibility of it being made for you.

 

 

Terms & Conditions

 

Terms & Conditions in short

  • By ordering any of our products, you agree to be bound by these terms & conditions.

  • By placing an order with eva and indie, you warrant that you are at least 18 years old or have parents' permission to make the purchase.

  • All personal information you provide or that is obtained will be handled only by eva and indie.

  • Events outside  eva and indie's control shall be considered force majeure.

  • The price applicable is that set at the date on which you place your order.

  • Shipping costs and payment fees are recognized before confirming the purchase.

  • Card information is transmitted over secure SSL encryption and is not stored.

  • Please note that local charges may occur.

  • eva and indie reserves the right to amend any information without prior notice.


Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from eva and indie. You should understand that by ordering any of the products, you agree to be bound by these terms & conditions.

By placing an order at eva and indie, you warrant that you are at least 18 years old (or have parents' permission to buy from eva and indie) and accept these terms & conditions which shall apply to all orders placed or to be placed at eva and indie for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.


Personal Information

All personal information you provide or that is obtained will be handled by eva and indie and be responsible for the personal information. The personal information you provide will be used to ensure deliveries to you and the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to eva and indie and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request eva and indie to delete or correct the information held about you. By accepting the eva and indie Conditions, you agree to the above.


Force Majeure

Events outside eva and indie's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that eva and indie is released from eva and indie obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, heavy snow, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively.


Payment

All products remain eva and indie's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have a parents' permission to buy from eva and indie.

All transfers conducted through eva and indie are handled and transacted through a third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.


Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. It has to be stated that there are no refunds for international buyers who refuse packages due to customer fees or any other reason.


Cookies

eva and indie uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use eva and indie without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On eva and indie we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.


Additional Information

eva and indie reserve the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. 

In order to preserve the original colour and appearance, eva and indie highly recommend you wash your garments inside out on a delicate cycle of 30 degrees centigrade. 

 

Please be aware as eva and indie products are all handmade with unique fabric prints, the image placement will vary in the different sizes, therefore may not look exactly the same as the garment on the shop photograph.  The same may apply to the appearance of the garment colour on your veiwing device.

 

Return Policy

 

Our Return Policy in short

  • All eva and indie garments are made to order, therefor cannot be refunded or exchanged.

  • However if you do need to return a garment due to a fault, please contact eva and indie prior to doing this.


Return Policy

Please contact eva and indie before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts eva and indie and gives information relevant and the reason for complaint.


Return Conditions

eva and indie garments cannot be refunded or exchanged due to each piece being made to order. However if a fault occurs and all care procedures have been followed, please do not hesitate to contact eva and indie and we can discuss what we can do to rectify the situation. This may be a replacement of the exact same garment. If this situation occurs and we agree for you to return a product, please make sure to include contact information with the return and if possible, please provide a tracking number. If returning the package via standard post, it is suggested you get a certificate of posting for his method.


Returning A Package internationally

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. eva and indie  is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to eva and indie


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, eva and indie reserve the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

ABOUT US
CONTACT US

All rights reserved © 2019 eva & indie

  • Facebook Basic Black
  • Twitter Basic Black